Automatic phone surveys can be designed and implemented using technology products from Database Systems Corp. (DSC). Since 1978, DSC has been developing software applications while providing computer related technology particularly for the telecommunications industry. Our products range from voice broadcasting and interactive voice response software plus phone systems and services.

What Is An Automatic Survey Dialer?

A survey dialer is a program that can be used to automatically call thousands of numbers from a phone list or database and then conduct a survey without the need for a live operator. An auto dialer can usually be configured to leave messages for people on answering machines, receive touchtone or recorded responses, or simply dial the telephone numbers for an operator or agent.

To assist clients in the development of phone surveys, DSC provides a Phone Survey Generator. This program allows users to develop simple surveys in just minutes.

Our outbound IVR phone systems contact survey prospects and play an introductory message. The potential phone survey respondent is given several options to select from using an IVR prompting system. One of the options is to take this survey. Others may include the option to leave a voice message or talk with one of your representatives. Finally the respondent is given an option to simply decline to participate in the phone survey.

Automated surveys can be programmed using our phone survey software to accept phone keypad responses or can simply record each question response for later transcription and analysis.

Contact DSC to learn more about our complete phone survey technology and outsourcing services.

"Community Blood Center/Community Tissue Services operates solely to fulfill the need for blood, allograft tissue and specialized laboratory services to patients. As a not-for-profit, 501c(3) organization, CBC/CTS delivers the confidence and tradition of 40 years of service to those hospitals it serves." - www.cbccts.org The Community Blood Center of Dayton, Ohio uses the DSC autodialer and voice broadcast services at the Database Systems Corp. call center to provide announcements and requests for donations from its existing blood donors.

DSC offers both an affordable and expandable voice broadcast auto dialer system. This solution includes a modern Windows PC with Dialogic computer telephony cards. When combined with our extensive IVR software, these phone systems can perform both inbound call distribution as well as outbound calling campaigns - concurrently.

The WIZARD Voice Broadcast system is our entry level call center phone system that supports up to 48 analog phone lines. If your outbound calling center requires more lines, our PACER voice broadcast system can be used to deliver voice messages over hundreds of digital phone lines.

Our auto dialer phone system not only can detect answering machines but has the distinct ability to leave a pre-recorded message on this machine without the nuisance of truncating the delivered message. Statistics have shown that an individual is 2 to 3 times more likely to respond to a message left on an answering machine than to respond to a mass mailer.

Our message dialer not only detects answering machines, it also detects the end of the machine's greeting prompt. Unlike other dialers, we only begin playing your message AFTER the answering machine prompt has ended.

Most traditional predictive dialers just discard these calls or at best, schedule this number to be redialed later. These dialers are ignoring the potential of getting additional leads and business by leaving a targeted message.

Our automated phone survey dialer and software can be highly customized to meet your organization's survey requirements. DSC provides an experienced professional staff that can design and program your surveys. If you wish to develop your own surveys, we provide the training and tools to accomplish this. Here are just a few of the features that make our phone survey software stand out from the rest.

• Randomized Questioning
• Unlimited Recorded Digit Responses
• Unlimited Recorded Voice Responses
• Unlimited Phone Interview Questions & Responses
• Unlimited Phone Menu Branching
• Customized Summary Reports
• Interview Question Time-out Feature
• Text To Speech Data Question Insertion
• Transfer Respondent To a Live Interviewer

The following features are included with our phone survey programs:

• Your Own 800 Number
• Customized Survey Programming
• Simple To Complex Survey Routing
• Database Access and Update
• Unlimited Survey Questions
• Website and Server Data Access
• Text To Speech Converter
• Call Recording and Retrieval Service
• Professional Voice Prompts
• Outside Phone Transfer Upon Completion
• Online Reporting
• Much More....

DSC offers both an economical and full featured message broadcast auto dialer that is ideally suited for automated phone surveying. This phone system features our comprehensive IVR software that leads you step by step through the design and development of your call survey application.

This entry level phone system supports analog phone lines and is called the WIZARD system. This 4 line IVR phone system includes a simple setup tool or comes optionally with our IVR software development toolkit that lets you develop more complex phone surveys.

If your survey audience is large and your calling campaign requires additional phone lines, our PACER IVR phone system can be used in environments where hundreds to thousands of digital phone lines are available.

Contact DSC to learn more about our IVR survey phone systems and services.